Terms of service

The German text is legally binding.

General Terms and Conditions with Customer Information

Table of Contents

  1. Scope of Application

  2. Conclusion of Contract

  3. Right of Withdrawal

  4. Prices and Payment Terms

  5. Delivery and Shipping Conditions

  6. Retention of Title

  7. Liability for Defects (Warranty)

  8. Liability

  9. Redemption of Gift Cards

  10. Applicable Law

  11. Code of Conduct

  12. Alternative Dispute Resolution

1) Scope of Application
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") of Alexandra Burger, operating under "Alexandra Burger Wool and Forest" (hereinafter referred to as "Seller"), apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter referred to as "Customer") concludes with the Seller regarding the goods presented by the Seller in their online shop. The inclusion of the Customer's own terms and conditions is hereby rejected, unless otherwise agreed.
1.2 These GTC apply accordingly to contracts for the delivery of vouchers/gift cards, unless explicitly specified otherwise.
1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities.
1.4 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal personality acting in the exercise of their commercial or self-employed professional activity when concluding a legal transaction.
1.5 If the Customer has their delivery and billing address in Switzerland or Liechtenstein, the following conditions apply, with the proviso that MeinEinkauf AG, Fürstenlandstrasse 35, 9000 St. Gallen, Switzerland (hereinafter "MeinEinkauf") becomes the Customer's contracting party instead of the Seller. In this case, the Seller merely acts as an intermediary between the Customer and MeinEinkauf and does not become a party to the purchase contract itself. The Customer is expressly advised of this in the Seller's online shop. MeinEinkauf is responsible for contract processing in this case. The Seller handles correspondence with the Customer on behalf of MeinEinkauf, including correspondence related to performance disruptions, in particular the assertion of warranty rights by the Customer.

2) Conclusion of Contract
2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller, but serve to submit a binding offer by the Customer.
2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer regarding the goods contained in the shopping cart by clicking the button that concludes the ordering process.
2.3 The Seller may accept the Customer's offer within five days:

  • By sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the Customer is decisive; or

  • By delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive; or

  • By requesting payment from the Customer after they have placed their order.

If several of the aforementioned alternatives exist, the contract comes into effect at the time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the Customer sends the offer and ends with the expiration of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, resulting in the Customer no longer being bound by their declaration of intent.
2.4 When selecting a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use available at https://www.paypal.com/de/legalhub/paypal/useragreement-full or—if the Customer does not have a PayPal account—subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays using a PayPal payment method selected during the online ordering process, the Seller already declares acceptance of the Customer's offer at the moment the Customer clicks the button concluding the ordering process.
2.5 When placing an order via the Seller's online order form, the contract text is stored by the Seller after contract conclusion and transmitted to the Customer in text form (e.g., email, fax, or letter) after the order is sent. The Seller does not make the contract text accessible beyond this. If the Customer created a user account in the Seller's online shop before sending their order, the order data will be archived on the Seller's website and can be accessed free of charge by the Customer via their password-protected user account using their login details.
2.6 Before bindingly submitting the order via the Seller's online order form, the Customer can identify potential input errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the browser's zoom function. The Customer can correct their entries during the electronic ordering process using standard keyboard and mouse functions until clicking the button that concludes the ordering process.
2.7 The German language is available for contract conclusion.
2.8 Order processing and contact usually take place via email and automated order processing. The Customer must ensure that the email address provided for order processing is accurate so that emails sent by the Seller can be received at this address.

3) Right of Withdrawal
3.1 Consumers are generally entitled to a right of withdrawal.
3.2 Further information on the right of withdrawal can be found in the Seller's cancellation policy.
3.3 The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time of contract conclusion.

4) Prices and Payment Terms
4.1 Unless otherwise stated in the Seller's product description, the prices indicated are total prices. No value-added tax (VAT) is charged, as the Seller is exempt from VAT as a small business owner (Kleinunternehmer). Any additional delivery and shipping costs will be specified separately in the respective product description.
4.2 For deliveries to countries outside the European Union, additional costs may incur in individual cases for which the Seller is not responsible and which must be borne by the Customer. These include, for example, money transfer costs incurred through financial institutions (e.g., transfer fees, exchange rate fees) or import duties/taxes (e.g., customs duties). Such costs may also apply to money transfers if delivery is not made to a country outside the European Union, but the Customer executes payment from a country outside the European Union.
4.3 The payment options will be communicated to the Customer in the Seller's online shop.
4.4 If a payment method offered via "Shopify Payments" is selected, payment processing is handled by Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify"). The individual payment methods offered via Shopify Payments are communicated to the Customer in the online shop. Shopify may use additional payment services for which special payment conditions may apply. Further information is available at https://www.shopify.com/legal/terms-payments/de.
4.5 If a payment method offered via "Apple Pay" is selected, payment processing is handled by Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland ("Apple"). Further information is available at https://www.apple.com/de/apple-pay/.
4.6 If a payment method offered via "Google Pay" is selected, payment processing is handled by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Further information is available at https://pay.google.com/intl/de_de/about/.
4.7 If a payment method offered via "Stripe" is selected, payment processing is handled by Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland ("Stripe"). Further information is available at https://stripe.com/de.
4.8 If a payment method offered via "SumUp" is selected, payment processing is handled by SumUp Limited, Block 8, Harcourt Centre, Charlotte Way, Dublin 2, Ireland D02 K580 ("SumUp"). Further information is available at https://www.sumup.com/de-de/.

5) Delivery and Shipping Conditions
5.1 If the Seller offers shipping, delivery takes place within the delivery area specified by the Seller to the delivery address provided by the Customer, unless agreed otherwise. For transaction processing, the delivery address provided in the Seller's ordering process is decisive. Deviating from this, if the PayPal payment method is selected, the delivery address stored by the Customer with PayPal at the time of payment is decisive.
5.2 If the delivery of goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply to outbound shipping costs if the Customer effectively exercises their right of withdrawal. For return costs, the provision made in the Seller's cancellation policy applies.
5.3 If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the item to the freight forwarder, carrier, or person or institution designated to carry out shipment. If the Customer acts as a consumer, the risk generally passes only upon handover of the goods to the Customer or an authorized recipient. By way of exception, the risk passes to consumers as soon as the Seller delivers the item to the carrier if the Customer commissioned the carrier and the Seller had not previously named this person or institution to the Customer.
5.4 If the Customer acts as a consumer based in Germany or as an entrepreneur, the Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery. This applies only if the non-delivery is not attributable to the Seller and the Seller has concluded a concrete hedging transaction with the supplier with due care. The Seller will make all reasonable efforts to procure the goods. In the case of non-availability or partial availability, the Customer will be informed immediately and consideration refunded without delay.
5.5 Self-collection is not possible for logistical reasons.
5.6 Gift vouchers/cards are provided to the Customer as follows:

  • Via download

  • Via email

6) Retention of Title
If the Seller makes advance performances, they retain ownership of the delivered goods until full payment of the purchase price owed.

7) Liability for Defects (Statutory Warranty)
Unless otherwise stated in the following provisions, statutory liability for defects applies. By way of derogation, the following applies to contracts for the delivery of goods:
7.1 If the Customer acts as an entrepreneur:

  • The Seller has the choice of the type of supplementary performance;

  • For new goods, the limitation period for defect claims is one year from delivery;

  • For used goods, defect rights are excluded;

  • The limitation period does not restart if a replacement delivery is made within the scope of defect liability.
    7.2 The liability limitations and period shortenings regulated above do not apply:

  • To claims for damages and reimbursement of expenses by the Customer;

  • In the event that the Seller fraudulently concealed the defect;

  • For goods that have been used for a building in accordance with their customary purpose and caused its defectiveness;

  • To any existing obligation of the Seller to provide updates for digital products in contracts for the delivery of goods with digital elements.
    7.3 Furthermore, for entrepreneurs, statutory limitation periods for any existing statutory recourse claims remain unaffected.
    7.4 If the Customer acts as a merchant within the meaning of Section 1 of the German Commercial Code (HGB), they are subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to comply with the notification obligations specified therein, the goods shall be deemed approved.
    7.5 If the Customer acts as a consumer, they are asked to report delivered goods with obvious transport damage to the carrier and to inform the Seller thereof. Failure to do so has no effect on their statutory or contractual defect claims.

8) Liability
The Seller is liable to the Customer for all contractual, quasi-contractual, and statutory claims (including tortious claims) for damages and reimbursement of expenses as follows:
8.1 The Seller is liable without limitation on any legal grounds:

  • In cases of intent or gross negligence;

  • In cases of intentional or negligent injury to life, body, or health;

  • On the basis of a guarantee promise, unless regulated otherwise in this respect;

  • On the basis of mandatory liability, such as under the Product Liability Act.
    8.2 If the Customer acts as a consumer based in Germany or as an entrepreneur, the following liability limitations apply:
    If the Seller negligently breaches an essential contractual obligation, liability is limited to the foreseeable damage typical for the contract, unless unlimited liability applies according to the preceding paragraph. Essential contractual obligations are obligations that the contract imposes on the Seller according to its content to achieve the contractual purpose, the fulfillment of which makes proper execution of the contract possible in the first place, and on the compliance with which the Customer regularly relies. Otherwise, liability on the part of the Seller is excluded.
    8.3 The above liability provisions also apply regarding the liability of the Seller for their vicarious agents and legal representatives.

9) Redemption of Gift Cards
9.1 Vouchers/gift cards that can be purchased via the Seller's online shop (hereinafter "Gift Cards") can only be redeemed in the Seller's online shop, unless stated otherwise on the voucher.
9.2 Gift Cards can only be redeemed prior to completing the order process. Subsequent offsetting is not possible.
9.3 Gift Cards can only be used for the purchase of goods and not for the purchase of further Gift Cards.
9.4 If the value of the Gift Card is insufficient to cover the order, one of the other payment methods offered by the Seller can be selected to settle the difference.
9.5 The credit balance of a Gift Card will neither be paid out in cash nor accrue interest.
9.6 The Gift Card is transferable. The Seller can make payment with discharging effect to the respective owner who redeems the Gift Card in the Seller's online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the unauthorization, legal incapacity, or lack of representative authority of the respective holder.

10) Applicable Law
10.1 The law of the Federal Republic of Germany applies to all legal relationships of the parties, excluding the laws governing the international purchase of movable goods (UN Sales Law / CISG). For consumers, this choice of law applies only to the extent that protection granted by mandatory provisions of the law of the state in which the consumer has their habitual residence is not withdrawn.
10.2 Furthermore, this choice of law regarding the statutory right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of contract conclusion and whose sole residence and delivery address are outside the European Union.

11) Code of Conduct
The Seller has submitted to the terms of participation for the eCommerce initiative "Fairness im Handel" (Fairness in Trade), which can be viewed on the internet at https://www.fairness-im-handel.de/teilnahmebedingungen/.

12) Alternative Dispute Resolution
The Seller is not obliged to participate in a dispute resolution procedure before a consumer arbitration board, but is willing to do so.

Status: 09.09.2026, 09:50:06