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General Terms and Conditions with Customer Information

Table of Contents

1. Scope of Application

2. Conclusion of Contract

3. Right of Cancellation

4. Prices and Payment Terms

5. Delivery and Shipping Conditions

6. Retention of Title

7. Liability for Defects (Warranty)

8. Liability

9. Redemption of Gift Vouchers

10. Applicable Law

11. Code of Conduct

12. Alternative Dispute Resolution

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter referred to as "Terms") of Alexandra Burger, operating under "Alexandra Burger Wool and Forest" (hereinafter referred to as "Seller"), apply to all contracts for the delivery of goods concluded by a consumer or business entity (hereinafter referred to as "Customer") with the Seller regarding the goods displayed by the Seller in their online shop. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed.

1.2 These Terms apply accordingly to contracts for the delivery of vouchers, unless explicitly agreed otherwise.

1.3 A consumer within the meaning of these Terms is any natural person who enters into a legal transaction for purposes that predominantly cannot be attributed to their commercial or independent professional activity.

1.4 A business entity within the meaning of these Terms is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

1.5 If the Customer is registered in Switzerland or Liechtenstein and uses a billing and delivery address provided by MeinEinkauf AG, Fürstenlandstrasse 35, 9000 St. Gallen, Switzerland (hereinafter "MeinEinkauf"), the following conditions apply, provided that "MeinEinkauf" becomes the Customer’s contracting partner instead of the Seller. In this case, the Seller acts solely as an intermediary between the Customer and MeinEinkauf and does not become a party to the sales contract itself. The Customer will be explicitly informed of this in the Seller’s online shop. In this case, MeinEinkauf is responsible for contract fulfillment. The Seller will handle correspondence with the Customer on behalf of MeinEinkauf. This also applies to correspondence in connection with potential performance disruptions, in particular regarding the assertion of defect rights by the Customer.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller's online shop do not constitute binding offers on the part of the Seller, but serve to enable the submission of a binding offer by the Customer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller's online shop. By placing the selected goods into the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer regarding the goods contained in the shopping cart by clicking the button that completes the order process.

2.3 The Seller may accept the Customer's offer within five days:

• by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the Customer is decisive; or

• by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive; or

• by requesting payment from the Customer after the order has been placed.

If several of the aforementioned alternatives apply, the contract is concluded at the point in time when one of the aforementioned alternatives occurs first. The period for accepting the offer begins on the day after the Customer submits the offer and ends upon the expiration of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer's offer within the aforementioned period, this shall be deemed a rejection of the offer, resulting in the Customer no longer being bound by their statement of intent.

2.4 When selecting a payment method offered by PayPal, payment processing is carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal"), subject to the PayPal Terms of Use, accessible at https://www.paypal.com/de/legalhub/paypal/useragreement-full or—if the Customer does not have a PayPal account—subject to the terms for payments without a PayPal account, accessible at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays using a payment method offered by PayPal selectable during the online order process, the Seller hereby declares acceptance of the Customer's offer at the moment the Customer clicks the button that completes the ordering process.

2.5 When an order is placed via the Seller's online order form, the text of the contract is stored by the Seller after conclusion of the contract and transmitted to the Customer in text form (e.g., email, fax, or letter) after dispatch of their order. The contract text will not be made accessible by the Seller beyond this. If the Customer set up a user account in the Seller's online shop prior to submitting their order, the order data will be archived on the Seller's website and can be accessed free of charge by the Customer via their password-protected user account using the corresponding login data.

2.6 Before placing a binding order via the Seller's online order form, the Customer can identify possible entry errors by carefully reading the information displayed on the screen. An effective technical means for better recognition of input errors can be the browser's zoom function, which enlarges the display on the screen. The Customer can correct their inputs using standard keyboard and mouse functions within the electronic ordering process until clicking the button that completes the ordering process.

2.7 The German language is available for the conclusion of the contract.

2.8 Order processing and communication usually take place via automated email processing. The Customer must ensure that the email address provided for order processing is accurate so that emails sent by the Seller can be received at this address.

3) Right of Cancellation

3.1 Consumers generally have a right of cancellation.

3.2 Further details on the right of cancellation can be found in the Seller's Cancellation Policy (Widerrufsbelehrung).

3.3 The right of cancellation does not apply to consumers who do not belong to a Member State of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller's product description, the prices indicated are total prices. Any additional delivery and shipping costs that may apply will be specified separately in the respective product description.

4.2 For deliveries to countries outside the European Union, additional costs may incur in individual cases for which the Seller is not responsible and which must be borne by the Customer. These include, for example, bank fees for money transfers (e.g., wire transfer fees, exchange rate fees) or import duties and taxes (e.g., customs duties). Such costs may also apply to money transfers if the delivery is not made to a country outside the European Union, but the Customer executes the payment from a country outside the European Union.

4.3 The payment option(s) will be communicated to the Customer in the Seller's online shop.

4.4 When selecting a payment method offered via the payment service "Shopify Payments", payment processing is handled by Shopify International Limited, Victoria Buildings, 2nd Floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify"). The individual payment methods offered via Shopify Payments will be communicated to the Customer in the Seller's online shop. To process payments, Shopify may use other payment services, for which special payment terms may apply and to which the Customer may be informed separately. Further information on "Shopify Payments" is available online at https://www.shopify.com/legal/terms-payments/de.

4.5 When selecting a payment method offered via the payment service "Apple Pay", payment processing is handled by Apple Distribution International (Apple), Hollyhill Industrial Estate, Hollyhill, Cork, Ireland ("Apple"). The individual payment methods offered via Apple Pay will be communicated to the Customer in the Seller's online shop. To process payments, Apple may use other payment services, for which special payment terms may apply and to which the Customer may be informed separately. Further information on Apple Pay is available online at https://www.apple.com/de/apple-pay/.

4.6 When selecting a payment method offered via the payment service "Google Pay", payment processing is handled by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). The individual payment methods offered via Google Pay will be communicated to the Customer in the Seller's online shop. To process payments, Google may use other payment services, for which special payment terms may apply and to which the Customer may be informed separately. Further information on Google Pay is available online at https://pay.google.com/intl/de_de/about/.

4.7 When selecting a payment method offered via the payment service "Stripe", payment processing is handled by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter "Stripe"). The individual payment methods offered via Stripe will be communicated to the Customer in the Seller's online shop. To process payments, Stripe may use other payment services, for which special payment terms may apply and to which the Customer may be informed separately. Further information on Stripe is available online at https://stripe.com/de.

4.8 When selecting a payment method offered via the payment service "SumUp", payment processing is handled by the payment service provider SumUp Limited, Block 8, Harcourt Centre, Charlotte Way, Dublin 2, Ireland D02 K580 (hereinafter "SumUp"). The individual payment methods offered via SumUp will be communicated to the Customer in the Seller's online shop. To process payments, SumUp may use other payment services, for which special payment terms may apply and to which the Customer may be informed separately. Further information on SumUp is available online at https://www.sumup.com/de-de/.

4.9 When selecting the payment method credit card via Stripe, the invoice amount is due immediately upon conclusion of the contract. Payment processing is carried out by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: "Stripe"). Stripe reserves the right to carry out a credit check and to reject this payment method in the event of a negative credit rating.

5) Delivery and Shipping Conditions

5.1 If the Seller offers shipping for the goods, delivery will be made within the shipping area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. When processing the transaction, the delivery address provided during the Seller's checkout process is decisive. Notwithstanding this, when selecting the PayPal payment method, the delivery address deposited by the Customer with PayPal at the time of payment shall be decisive.

5.2 If the delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear reasonable costs incurred by the Seller as a result. This does not apply to original shipping costs if the Customer effectively exercises their right of cancellation. For return shipping costs, if the right of cancellation is effectively exercised by the Customer, the provision made in the Seller's Cancellation Policy shall apply.

5.3 If the Customer acts as a business entity, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the item to the freight forwarder, carrier, or other person or entity appointed to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally only passes upon handover of the goods to the Customer or a person authorized to receive them. By way of exception, the risk of accidental loss and accidental deterioration of the sold goods passes to the consumer as soon as the Seller delivers the item to the freight forwarder, carrier, or other person or entity appointed to carry out the shipment if the Customer commissioned the carrier themselves and the Seller had not previously named this person or entity to the Customer.

5.4 If the Customer acts as a consumer residing in Germany or as a business entity, the Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-delivery (delivery from suppliers). However, this only applies if the non-delivery is not the fault of the Seller and the Seller has concluded a specific hedging transaction (covering purchase) with the supplier with due care. The Seller will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer will be informed immediately and any consideration already provided will be refunded without delay.

5.5 In-person pickup is not possible for logistical reasons.

5.6 Vouchers will be provided to the Customer as follows:

• via download

• via email

6) Retention of Title

If the Seller makes advance performances, they reserve ownership of the delivered goods until full payment of the purchase price owed has been made.

7) Liability for Defects (Warranty)

Unless otherwise provided in the following provisions, the statutory rules on liability for defects shall apply. By way of derogation from this, the following applies to contracts for the delivery of goods:

7.1 If the Customer acts as a business entity:

• the Seller has the choice of the type of supplementary performance (cure);

• for new goods, the limitation period for defect claims is one year from delivery of the goods;

• for used goods, rights and claims for defects are excluded;

• the limitation period does not restart if a replacement delivery is made within the scope of liability for defects.

7.2 The limitations of liability and shortening of limitation periods stipulated above do not apply:

• to claims for damages and reimbursement of expenses by the Customer;

• in the event that the Seller has fraudulently concealed the defect;

• for goods that have been used for a building structure in accordance with their customary purpose and have caused its defectiveness;

• to any existing obligation of the Seller to provide updates for digital products in contracts for the supply of goods with digital elements.

7.3 Furthermore, for business entities, the statutory limitation periods for any existing statutory rights of recourse remain unaffected.

7.4 If the Customer acts as a commercial merchant within the meaning of Section 377 of the German Commercial Code (HGB), they are subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to comply with the notification obligations specified therein, the goods shall be deemed accepted.

7.5 If the Customer acts as a consumer, they are requested to report delivered goods with obvious transport damage to the carrier and to inform the Seller thereof. If the Customer fails to do so, this shall have no effect whatsoever on their statutory or contractual defect claims.

8) Liability

The Seller is liable to the Customer for all contractual, quasi-contractual, and statutory claims, including claims in tort, for damages and reimbursement of expenses as follows:

8.1 The Seller is liable without limitation on any legal grounds:

• in cases of intent or gross negligence;

• in cases of intentional or negligent injury to life, body, or health;

• on the basis of a guarantee promise, unless otherwise agreed in this respect;

• on the basis of mandatory liability, such as under the German Product Liability Act (Produkthaftungsgesetz).

8.2 If the Customer acts as a consumer residing in Germany or as a business entity, the following limitations of liability apply:

If the Seller negligently breaches an essential contractual obligation, their liability is limited to the foreseeable damage typical for the contract, unless liability is unlimited pursuant to the clause above. Essential contractual obligations are obligations that the contract imposes on the Seller according to its content in order to achieve the purpose of the contract, the fulfillment of which makes the proper execution of the contract possible in the first place, and on the compliance of which the Customer may regularly rely. Otherwise, liability on the part of the Seller is excluded, unless liability is unlimited pursuant to the clause above.

8.3 The above liability regulations also apply regarding the liability of the Seller for their vicarious agents and legal representatives.

9) Redemption of Gift Vouchers

9.1 Vouchers that can be purchased through the Seller's online shop (hereinafter "Gift Vouchers") can only be redeemed in the Seller's online shop, unless otherwise stated on the voucher.

9.2 Gift Vouchers can only be redeemed before completing the ordering process. Subsequent offsetting is not possible.

9.3 Gift Vouchers can only be used for the purchase of goods and not for the purchase of further Gift Vouchers.

9.4 If the value of the Gift Voucher is insufficient to cover the order, one of the other payment methods offered by the Seller may be selected to settle the difference.

9.5 The balance of a Gift Voucher is neither paid out in cash nor does it accrue interest.

9.6 The Gift Voucher is transferable. The Seller may make payment with discharging effect to the respective holder who redeems the Gift Voucher in the Seller's online shop. This does not apply if the Seller has knowledge or grossly negligent ignorance of the lack of entitlement, legal incapacity, or lack of authorization to represent the respective holder.

10) Applicable Law

10.1 The laws of the Federal Republic of Germany shall apply to all legal relationships between the parties, excluding the laws governing the international purchase of movable goods (UN Sales Convention / CISG). For consumers, this choice of law only applies to the extent that the protection granted by mandatory provisions of the law of the country in which the consumer has their habitual residence is not withdrawn.

10.2 Furthermore, this choice of law does not apply regarding the statutory right of cancellation for consumers who do not belong to a Member State of the European Union at the time the contract is concluded and whose sole residence and delivery address are outside the European Union at the time the contract is concluded.

11) Code of Conduct

• The Seller has submitted to the terms of participation for the eCommerce initiative "Fairness in Trade" (Fairness im Handel), which can be viewed online at https://www.fairness-im-handel.de/teilnahmebedingungen/.

12) Alternative Dispute Resolution

The Seller is neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.

As of: October 14, 2026, 02:27:20 PM